Shipping & Refund Policy

At Dazzling Colors, every order is special to us! As a family-owned business in Hermosa, South Dakota, we take pride in creating handmade, hand-painted, and personalized gifts with care and attention to detail.

Please review our Shipping & Refund Policy before placing an order. If you have any questions, our family is always happy to help.

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1. Order Processing & Shipping Times

We offer worldwide shipping options for eligible products.

Ready-to-Ship Products

Orders for available, ready-made products are generally prepared for shipment within 3–5 business days after an order is placed and payment is confirmed.

Custom & Personalized Products

Custom and personalized creations require additional production time based on the type of project, design complexity, materials, and current order volume.

Once your custom order has been completed, we generally prepare it for shipment within 3–5 business days.

Please note that processing times and shipping transit times are separate. The 3–5 business day timeframe refers to preparing and shipping your order, not guaranteed delivery.

Business days exclude weekends and recognized holidays.

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2. Shipping Rates & Costs

Shipping costs vary depending on the products purchased and the delivery destination.

Many of our shipping rates are calculated based on package weight.

Additional factors that may affect shipping costs include:

• Product size and dimensions

• Package weight

• Number of items shipped together

• Shipping destination

• Selected shipping carrier and service

• Special packaging requirements

Larger products, including quilts, blankets, and multi-item orders, may require additional shipping charges.

Applicable shipping costs will be displayed at checkout or communicated before confirming a custom order.

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3. International Shipping

Dazzling Colors offers international shipping options for eligible products.

International shipping availability, costs, and estimated delivery times may vary depending on the destination and shipping carrier.

Customers are responsible for any applicable customs duties, import taxes, or additional fees imposed by their country unless otherwise specified at checkout.

International orders may experience delays due to customs processing or carrier requirements.

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4. Custom Order Deadlines

We understand that personalized gifts are often created for special occasions, including birthdays, graduations, weddings, baby showers, holidays, and memorials.

When requesting a custom order, please let us know your preferred completion date.

We will make reasonable efforts to accommodate your timeframe based on the project requirements, material availability, and current production schedule.

Requested completion dates are not guaranteed unless specifically confirmed by Dazzling Colors.

We recommend placing custom orders as early as possible to allow sufficient time for production and shipping.

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5. Shipping Delays & Delivery Concerns

Although we work carefully to prepare and ship orders promptly, delivery delays may occasionally occur due to circumstances outside our control, including weather, carrier disruptions, holidays, customs processing, or unexpected transportation issues.

Customers are responsible for providing accurate and complete shipping information during checkout.

If you experience a shipping concern, please contact us so we can help review the situation and discuss available options.

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6. Returns & Refund Requests

We want every customer to feel happy and confident with their Dazzling Colors purchase.

Because our products include handmade, hand-painted, and personalized creations, return and refund eligibility may depend on the type of item purchased and the circumstances of the request.

If you are dissatisfied with an order or believe there is a problem with your purchase, please contact us so we can review your concern.

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To request assistance, email dazzling.colors_2010@hotmail.com and include:

• Your full name

• Order number

• Description of the concern

• Photographs of the product, when applicable

We will review your request and communicate any available return, exchange, replacement, or refund options.

Refunds and exchanges are subject to applicable consumer protection laws.

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7. Custom & Personalized Orders

Custom and personalized products are created specifically for each customer's preferences and approved design.

Because these items may require specialty materials, personalized artwork, or significant production time, cancellation, return, and refund options may be limited once production has begun.

If you need to change or cancel a custom order, please contact us as soon as possible.

We will review the request based on the stage of production, materials purchased, and any work already completed.

Changes requested after production begins may result in additional costs or an adjusted completion timeframe.

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8. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us promptly.

When reaching out, include your order number, a description of the issue, and clear photographs showing the concern.

We will review the information and discuss appropriate options, which may include a replacement, repair, exchange, or refund depending on the circumstances.

Please retain the original packaging until the concern has been reviewed, when possible.

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9. Hand-Painted Product Care

Many Dazzling Colors products feature hand-painted designs.

Although our painted items are intended to be washable where indicated, normal use and repeated washing may eventually cause changes to the painted surface, including fading or cracking.

Please follow any care instructions included with your product.

If you notice an unexpected problem after the first wash, contact us with photographs and a description of the issue.

We will review your concern and discuss available solutions.

Natural variations associated with handmade products and normal wear over time are not necessarily considered defects.

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10. Refund Processing

If a refund is approved, it will generally be issued to the original payment method used during checkout.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Any applicable return shipping charges or other costs will be communicated before a return is arranged, where permitted by law.

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11. Gift Cards

Dazzling Colors gift cards may be used toward eligible products available through our website.

Gift card refunds, redemption, and any applicable restrictions are subject to the terms provided at purchase and relevant federal and state laws.

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12. Contact Us

If you have questions about shipping, custom order timelines, returns, refunds, or an existing purchase, please reach out.

Dazzling Colors
Hermosa, South Dakota

Phone: (605) 608-0239
Email: dazzling.colors_2010@hotmail.com
Website: www.dazzlingcolorscrafts.com

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We're grateful for every customer who supports our small family-owned business. Thank you for choosing Dazzling Colors for your handmade gifts and meaningful keepsakes!